Expert Grid FAQ

Main | Expert Grid | Sales & Commissions

What is the Expert Grid?
Sample of Expert Grid The Expert Grid lets your site visitors view LivePerson’s experts, in any of our 600+ categories, live as they are available on the site. When a user clicks on an expert they are brought to the profile page of that particular expert to begin a live session.

Are the grids customizable?

The Expert Grids are fully customizable. Here’s a list of what you can edit:

Shape
Size
Number of experts
Header and footer text (choose from selection of text or write your own)
Special offers
Category
Subcategories
Sub-Sub Category
Color scheme

How do I create an Expert Grid?

Using our banner wizard, you can create an Expert grid in minutes, customized to the look and feel of your website. To access the wizard in MyAP, login to your LivePerson account, and choose > Get Links > “Customizable Banners, Links, and Expert Grid”.

To learn how to fully customize an Expert Grid, see the API: http://wizard.liveperson.com/Affiliates/Docs/AffiliateAPI.pdf

Can I edit the code further?
We created an API guide customizable banners including the Expert Grid. Download the PDF for more detailed information. You can edit the code once you have created the grid.

How do I choose specific experts for my Expert Grid?

To include a specific Expert in your Expert Grid, simply insert the Expert’s ID number into the code using the parameter “&ExpertIDs=XXXX”. To find an Expert’s ID, view the profile of the Expert you want to include on LivePerson.com and right click on his/her picture, view properties, and then look for the 6-digit ID shown in the picture’s location. For example, LivePerson profile Expert ID for “LP Rachel” is 982018.

Every Expert Grid shows experts from a specific category, noted by the “CATID” parameter. It is imperative that the experts you choose to include in your grid are members of that specific category. Note than Experts registered for a subcategory are not necessarily rolled-up to the higher level category. For example, if you choose the category e-commerce, the CATID is 976. If you want to create an e-commerce Expert Grid, you cannot include experts that are member of the higher category only – in this case business and finance- as an expert registered for a subcategory does not automatically roll-up to the business and finance main category.

To view the CATIDs for all categories, please view Appendix A of the API: http://wizard.liveperson.com/Affiliates/Docs/AffiliateAPI.pdf

Here is an example of an Expert Grid code using specific Expert 982018 and the E-commerce subcategory:

<!–Start of the LivePerson Expert Grid–>

function EGfaed3282c38849a7a8001a58b15cb407()

{

this.EG_url=’http://wizard.liveperson.com’;

this.EG_LP_Url=’http://www.liveperson.com’;

this.EG_imageUrl=’http://www.liveperson.com’;

this.EG_height=125;

this.EG_width=125;

this.EG_CatID=976;

this.EG_ViewAllUrl=’/categories/viewcategory.aspx?CatID=976&DesID=1&SortBy=9′;

this.EG_imageSpecialOffer=”;

this.EG_SubCatID=976;

this.EG_MainCatID=1;

}

</script>

<a href=’http://wizard.liveperson.com/experts/business-finance/ecommerce’ onclick=’setHref(”http://wizard.liveperson.com/experts/business-finance/ecommerce”)’>Text for Header</a><br/>

<a href=’http://wizard.liveperson.com/experts/business-finance/ecommerce’ onclick=’setHref(”http://wizard.liveperson.com/experts/business-finance/ecommerce”)’>Powered by LivePerson</a>

</div>

Obj=EGfaed3282c38849a7a8001a58b15cb407&expertids=982018‘></script>

<!–End of the LivePerson Expert Grid–>